Refund policy

Our 14-day return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it, unworn and unused, with all tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, contact us at margohandmadeofficial@gmail.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, you can contact us at margohandmadeofficial@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect, so we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain items cannot be returned, including custom-made products such as special orders or personalised items. Please contact us if you have questions or concerns about a particular item.

Exchanges
The quickest way to get what you want is to return the item you received and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at margohandmadeofficial@gmail.com.